Problems

• Growing company needed software to help sustain continued growth
• Company could not retain existing clients, found it hard to take on new associations
• Company needed solution that would help them integrate their operations into one system

Solutions

• The company implemented Condo Manager to improve their operations.
• Worked with Condo Manager’s staff to transition to Condo Manager
• Company was able to reduce operating expenses and pass savings on to clients
• Company was able to avoid losing clients and was able to generate strong business growth.

Challenges

Dwayne Alverson founded Alverson Management in 2001 with the goal of protecting his neighborhood values. After experiencing numerous problems with the management company, Dwayne accepted his board’s request to take over management of his community. Within a year, Dwayne was managing three associations and decided to launch Alverson Management. As they company grew, the company became inundated with basic day-to-day management tasks and found it hard to foster their growth. After the company began losing clients, Alverson and his business partner sought out reliable software that would fully meet their requirements for organization and efficiency and help them foster new growth and avoid the loss of one of their largest clients.

This need led Alverson to Condo Manager and he quickly made the decision to implement the system in his office.

The Solution

Condo Manager allows for efficiency across all aspects of the management process. “Upon hearing about Condo Manager, I was excited about the fantastic accounting and reporting features,” says Alverson, “but the streamlined communications, maintenance follow-up, and array of other benefits have had a tremendous impact on our office operations.”

With their old software, Alverson and his employees had to manually enter payments into their software, which was cumbersome and inefficient at best. “With Condo Manager, we’re able to use our bank’s Remote Deposit Check Scanner and import files directly into the system. This has eliminated about 90% of our manual data entry in our accounting department,” says John Randall, CFO.

Randall continues, “Condo Manager has also helped us become one of the most sought after companies in our town. We’re able to give residents and board members direct access their association documents and financials with Condo Manager. Members of the community can review their personal accounts online and even update their personal information without the need to call or write the management company. Our clients simply love it.”

“Condo Manager has been a true life saver…”

The Results

Alverson Community Management has experienced significant growth throughout its 12-year history and has tried to minimize growth detractors. As a result, Condo Manager has been crucial to ensuring continued growth and expansion.

Alverson and his executive team demonstrate the capabilities of Condo Manager and the online web services to their potential clients and use it as an advantage to help them win new business.

“We have been very pleased with Condo Manager. They have helped us with many transitions to ensure data is accurately converted when we take on new clients. The support staff have been very friendly and helpful,” says Dwayne.

By using Condo Manager, Alverson Management has been able to grow their business while keeping their bottom line strong and minimizing their operational expenses. “Condo Manager has been a true life saver with the countless hours we save. We’ve also helped our clients save money on postage by allowing residents to opt-in to email communication rather than receiving mail. Not only does Condo Manager help our management Premier Association Services and Management

About Condo Manager

Condo Manager was developed by professionals in the condo and homeowner association management industry. Competitive pricing and a personalized support service has propelled Condo Manager’s popularity in the community association management industry.

Problems

• Self managed HOA had problems with organizing their information
• Board had trouble getting reports they needed from software
• Volunteer staff needed user friendly system they could learn easily

Solutions

• The association implemented Condo Manager to improve their organization.
• Worked with Condo Manager’s staff to ensure smooth transition
• Board members and volunteers were able to learn Condo Manager quickly
• Owners can now access their information online with Condo Manager’s HOA Web service

Challenges

After the developer turned control over to the board at Birkwood, the association faced several problems. They tried using Quickbooks but did not like the fact that things could be easily modified and misconstrued in the software. The board members also had trouble keeping up with their homeowner’s data, maintenance issues, and tracking violations. They also needed something that would be reliable and user friendly because the association does not have a dedicated office manager.

“Condo Manager was the clear choice for us…”

The Solution

After researching several companies, the board members at Birkwood HOA selected Condo Manager. “There were several companies we looked at, but their software was too complicated or too limited,” says Anne, the board president.

Anne and her board members unanimously voted to purchase Condo Manager. “Condo Manager was the clear choice for us, Anne continues, “and we just couldn’t be happier with our decision.”

“Condo Manager was very easy to work with…”

The Results

The board was able to successfully implement Condo Manager. The software was user friendly enough that the board members required very little training before they were able to start using the software effectively. Shortly after the transition to Condo Manager, the association was able to use the HOA WEB service to set up a web site for the community and provide homeowners direct access to their information online.

Problems

• Start-up management company needed industry specific software
• Had trouble with tracking information in Peachtree, QuickBooks, and Excel
• Needed a user friendly software that would grow with business

Solutions

• The company purchased Condo Manager to set their business apart from competitors
• Worked closely with Condo Manager’s staff for personalized training
• Uses Condo Manager to automate many operational functions and reduce expenses
• Eliminated the need for hiring another employee for routine tasks

Challenges

Dan Donahue had several years of experience in the association management industry before starting his own company. He had worked for a well-known company in Ohio, but they insisted on using generic software like QuickBooks, Peachtree, and Excel. “There were times when I managed upwards of 12 condo groups and HOA’s…but when I got to that point, I couldn’t keep track…it was just too much,” says Dan. It was easy for people to lose track of letters that were stuck in different files and folders. Dan explained that over time there were hundreds if not thousands of letters that he had to keep on file for his associations. After the company he worked for went under, Dan saw an opportunity in Condo Manager to help him bring something new and fresh to the market.

“All I have to do is click a button and everything….is right in front of me.”

The Solution

Dan chose Condo Manager for several reasons. “I knew that I could spend the money (on Condo Manager) now, or I could spend $35,000 (every year) for an employee to do all the stuff Condo Manager does for me now…I can do more with less.” The training & support staff were able to help Dan set up his software and provide personal training to make the most of the user-friendly system. Dan was able to pick up the software quickly and get his business started on the right foot. “All I have to do is click a button and everything on the homeowner is right in front of me.”

“It was one of the best business decisions I’ve made in my life…”

The Results

Dan was able to use Condo Manager to help market his start-up company and bring a fresh service to his market. Dan explained how the same companies in his area have been selling the same thing for over 25 years. “My condos and HOA’s are just thrilled to death…It was one of the best business decisions I’ve made in my life, bar none.”

Problems

• Large management company was unable to use many parts of their old software
• Violations module was buggy, hard to use
• Work order system was unreliable, often experienced data loss.
• Needed to help their 30+ property managers access information on the field

Solutions

• Company purchased Condo Manager LIVE service for mobile access
• Worked closely with Condo Manager’s staff for personalized training
• Property managers were equipped with tablet devices for mobile support

Challenges

The Pinnacle Group came to Condo Manager after years of using their legacy software system. Problems often arose because property managers would fall behind with routine property inspections and architectural enforcement letters due to bugs in the system. Property managers would have to manually record violations and come back to the office to generate letters. It would easily take up a full afternoon for a property manager to do an inspection and then generate the necessary letters.

Pinnacle also faced other problems with their software. Work order items would often disappear from the system without a trace. Christopher Phelps, Vice President of Operations, explains, “We ended up using spreadsheets for many of our…management functions. It’s a shame because we paid money for this [violations and work orders] to work in our software and we couldn’t even use it.”

The Solution

Chris chose Condo Manager for several reasons. “Everyone knows the old adage that time is money…we just cannot not afford to waste hours of time with a buggy system.” Condo Manager helped The Pinnnacle Group set up Condo Manager LIVE in their office. The company gave each property manager an iPad for onsite visits and property inspections. Property managers can now connect directly to Condo Manager to access information from their system. They can generate violations and enter service requests onsite without paying for a third party service.

“It was easily the best business decision we could make”

The Results

After switching to Condo Manager, Chris and his team have been able to improve their follow-up with their clients. “It was easily the best business decision we made. Condo Manager LIVE has helped improve every aspect of how we do business. Work orders and violation letters are truly integrated into every part of Condo Manager, making life easier for Pinnacle’s bookkeepers and property managers. They can access information from anywhere they have an internet connection.

Problems

• Self-managed HOA had problems with organizing their information
• Old software system was very tedious, difficult to use
• Volunteer board members needed user friendly system they could learn easily

Solutions

• The association was connected to Condo Manager LIVE
• Worked with Condo Manager’s staff to ensure smooth transition
• Property manager and board members were able to learn Condo Manager quickly
• Owners can now access their information online with Condo Manager’s HOA Web service

Challenges

Ocean West Condominium Association was using an older association management system to manage all 475 units of their condo association. The software was very difficult to use did not fully meet their needs. Basic activities like entering owner payments or processing dues assessments were very tedious for the office manager. The association had a website but residents were not able to access their information online. Board members needed a way to access financial statements and reports from the web. Some of the board members volunteer to serve in the office when they can. However, the old software system was very difficult to use. They needed a user friendly system that they could access from anywhere.

“Condo Manager has been very beneficial for our community…”

The Solution

Ocean West selected Condo Manager LIVE because the property manager and board members could access data instantly from anywhere. Roger Lewis, Board President says, “We evaluated several web based property management systems, however, they just did not have the functionality that a community association requires. Many basic things, like the ability to print mailing labels, were completely missing….Condo Manager LIVE combines the best of both worlds. We get the full benefit of the software with the ability to access it from the web.

In addition to the LIVE service, Ocean West also utilizes the Website Integration service. This allows their board members and homeowners to access a secure, private webpage with their information. Owners can view their latest account statement and see work order histories for their condo unit. Board members can also access restricted documents that are designated for “Board Only” access.

“Condo Manager has been very beneficial for our community,” says Roger. “They have helped us become more organized. Our owners are very happy with the ability to access documents and statements online.”

“Condo Manager was very easy to work with…”

The Results

Because there was no software to install, the Condo Manager technicians simply helped them get connected to the LIVE service. From there, personalized training helped the board members and property manager learn how to use the software from their laptops and tablet devices.